Returns & Refunds

If something isn't right, we make it right — no hoops.

Damaged, defective, or wrong item

Email hello@joobello.com within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or a full refund — your choice. You don't need to ship anything back.

It never arrived

If tracking shows delivered but it's not there, email us within 7 days. We'll open a carrier claim and, if it can't be found, send a replacement or refund.

Changed your mind

Within 30 days of delivery, email us and we'll issue store credit for the full purchase price (minus any shipping you paid). Credit never expires and works on anything in the shop — no need to send the item back. If cash works better for a real reason, email us and we'll work it out.

Refund timing

Approved refunds go back to your original payment method, usually within 5–10 business days.

Exclusions

Sale items, gift cards, and bundle discounts
Items reported more than 30 days after delivery
Damage from misuse or normal pet wear (chewed collars, beds left out in the rain, etc.)

Questions?

Email hello@joobello.com — a real human always replies.