Talk to a person.
No ticket numbers. No auto-replies. A real person at a laptop, replying within a few hours.
Send us a message.
Most questions get answered the same day. If it's about an existing order, drop the order number below.
What happens next.
- You get a confirmation right away. So you know your message landed.
- A reply within 3–6 hours, M–F. Weekends: by Monday morning at the latest.
- From an actual person — not a bot. We read every email that comes in.
- Refunds + replacements: same day. No "let me check with my manager" routine.
We're around
Quick answers that might save you the click.
These come up a lot. If yours is here, you might not need to email at all.
Where is my order?
You should have a tracking email within 24 hours of ordering. If tracking hasn't moved in 3+ days, email us so we can chase the carrier.
How long does shipping take?
Most US orders arrive in 3 days. Orders before 2pm ET ship same day.
How do I return something?
Email us and we'll send a return label — we cover shipping. 30 days from delivery, no restocking fees.
Can I change or cancel my order?
If your order hasn't shipped yet, yes — email or chat us right away.
Do you ship outside the US?
Currently US-only. Canada is on the roadmap for this year.
Are you hiring / want to collaborate?
Pet-creator collabs and wholesale inquiries — yes, please email us with details.